SHIPPING & RETURNS

SHIPPING & HANDLING

ALL SHIPPING SERVICES USED BY COSMICBOBO.COM PROVIDE DELIVERY CONFIRMATION NOTICE FOR CUSTOMERS.

IN CASE WHERE MULTIPLE ORDERS ARE PLACED WITH THE SAME SHIPPING ADDRESS AND ON THE SAME ACCOUNT, ORDERS

WILL BE COMBINED AND SHIPPING FEES WILL BE ADJUSTED, UNLESS OTHERWISE REQUESTED.

"DAYS" IN THE FOLLOWING TABLES REFER TO NORMAL BUSINESS DAYS. AN ADDITIONAL 1-2 BUSINESS DAY OF PROCESSINGTIME

MAY BE REQUIRED FOR US TO PREPARE YOUR SHIPMENT.

* "CASH ON DELIVERY" OPTION IS ONLY AVAILABLE FOR THOSE WHO RESIDE IN THE GREATER VANCOUVER AREA AND SOUTH KOREA UPON REQUEST.

SHIPPING RATES

-  ORDERS MUST BE MADE BEFORE 1:00PM PACIFIC TIME TO QUALIFY FOR NEXT DAY A.M. SHIPPING.

CUSTOMERS IN SOUTH KOREA

OUR BUSINESS AFFILIATION WITH “HYUNDAI LOGISTICS” ALLOWS US TO OFFER SPECIAL SHIPPING SERVICES EXCLUSIVE TO

CUSTOMERS IN SOUTH KOREA. HYUNDAI LOGISTICS GUARANTEES ALL PACKAGES SENT TO KOREA TO BE DELIVERED IN

3-7 BUSINESS DAYS AFTER THEY ARE SHIPPED FROM OUR WAREHOUSE. HOWEVER, IF ANY OF YOU WISHES TO USE HYUNDAI LOGISTICS

AS SHIPPING METHOD, WE REQUIRE ALL KOREAN CUSTOMERS TO PROVIDE SOCIAL INSURANCE NUMBER ( "주민등록증 번호") FOR

CUSTOM PURPOSES. PLEASE NOTE THAT ALL THE INFORMATION COLLECTED FOR CUSTOM PURPOSES ARE STRICTLY CONFIDENTIAL

AND WE DO NOT WRONGFULLY USE ANY OF INFORMATION TO BENEFIT OURSELVES.

                                              MESSAGE FROM HYUNDAI LOGISTICS

최근 세관법 강화로 인하여 일반 통관으로 진행되는 모든 품목 및 물품에는 정확한 품명 기재와 수취인의 주민등록번호가 요구됩니다. 위와 같은

사항이 정확히 제공되지 않았을 시에는 통관이 불가, 혹은 지연이 될 수 있사오니 현대로지엠을 이용해주시는 모든 고객님께서는 세관에서 요청사항에

협조해 주시기바랍니다. 세관 당국의 정책적 변화임을 양해해주시고 응해주신다면 현대로지엠은 최선의 서비스로 고객님의  만족을 위해 노력할 것을

약속드립니다.

-  수취인의 주민등록번호가 제공하지 않을 시에 발생하는 문제에 대하여 현대 로지엠과 COSMIC BOBO는 어떠한 책임도 지지 않을 것을 알려드립니다.

-  COSMIC BOBO에 제공되는 고객님의 모든 정보는 기밀사항이며 캐나다의 'Personal Information Protection and Electronic Documents Acts'에 의해 보호되며

법적인 제재 혹은 본인의 동의없이 유출이 될 수 없습니다

WRONG ADDRESS, NON-RECEIVED ITEMS AND RETURNS

IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY YOU WILL BE CHARGED THE ACTUAL

SHIPPING FEE (NOT ACCORDING TO THE TABLES ABOVE). THE PRICE OF THE ITEM WILL BE CREDITED ONCE WE RECEIVE THE ITEM. WE

WILL CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.
 

THE RETURN POLICY

+ ORDER FROM CANADA & USA: ALL RETURNS THAT ARE MADE WITHIN 15DAYS FROM THE PURCHASE DATE WILL BE ACCEPTED.

THE CUSTOMER SENDS BACK THE PACKAGE WITH THE ITEM(S) IN ITS (THEIR) ORIGINAL CONDITION AT SENDER'S EXPENSE AND

C-B PROVIDES THE AMOUNT INITIALLY CHARGED LESS ACTUAL SHIPPING COSTS

+ ORDERS FROM ALL OTHER COUNTIRES: C-B DOES NOT PROVIDE EXHANGE/REFUND AND ALL SALES ARE FINAL.

+ WE TRY OUR BEST TO KEEP OUR VALUABLE CUSTOMERS SATISFIED. IF YOU ARE NOT SATISFIED WITH OUR SHIPPING STANDARDS,

PLEASE CONTACT ONE OF OUR REPRESENTATVIES TO MAKE SPECIAL ARRANGEMENTS.